Shipping policy

Inkosi Glow · South Africa only · Last updated: 01 September 2026

The short version

We hold our stock ourselves in Johannesburg. Almost everything ships the same or next business day and arrives in 2–4 working days.

Occasionally an item sells out faster than we restock it. When that happens we email you within 1 business day, before anything else - with the real date and a straight choice: wait, or take a full refund. We don't take your money and go quiet.

Delivery is R90 flat, or free on orders over R500.

1. Where we ship

Anywhere in South Africa. We do not ship internationally.

Main centres - Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein, East London, Polokwane, Nelspruit and surrounds - are the 2–4 working day window below.

Outlying and remote areas add roughly 2–4 working days. Aramex classifies these, not us, and it'll show on your tracking.

2. Processing

Orders placed before 12:00 on a business day are dispatched the same day where we can, and otherwise the next business day. Orders placed after 12:00, over a weekend, or on a public holiday go out the next business day.

We hold all stock ourselves in Winchester Hills, Johannesburg. Nothing is ordered in from overseas after you buy. That's the only reason we can commit to these times at all.

3. Delivery times — in-stock orders


Dispatch	Within 1 business day
Aramex transit, main centres	2–4 working days
Aramex transit, outlying areas	4–8 working days
Typical total, main centres	3–5 business days from order

"Working days" and "business days" both mean Monday to Friday, excluding South African public holidays.

4. If something you ordered is out of stock

This is the part most stores hide, so we're putting it in the middle of the page.

We buy stock in batches and hold it here. Sometimes a product sells out faster than the next batch lands. When that happens, here is exactly what we do - in this order:

1. We email you within 1 business day. Not after a week of silence. Not after you chase us.

2. We give you the real date, not a comfortable one. A restock usually puts delivery at 8–11 business days from your order instead of 3–5. If it's going to be longer than that, we say so.

3. You choose. Both options are equally fine with us:

Your choice	What happens
Wait	We hold your order, keep you updated, and dispatch the moment stock lands. Nothing more to do.
Refund	Full refund to your original payment method, immediately, no reason needed and nothing to justify.

4. If part of your order is in stock and part isn't, you can also have the in-stock items sent now and the rest when it lands, at no extra delivery cost to you. Just say so.

5. If we can't reach you, we don't sit on your money. If we've had no reply after 7 days, we refund you in full automatically and email you to say we've done it. You can always re-order once the stock is back.

We will never quietly hold your order and hope you don't notice. If you've paid and we can't ship, that's our problem to tell you about, not yours to discover.

5. Cost

Order value	Delivery
Under R450	R90 flat rate
R450 and over	Free

The threshold applies to your order total after any discount code. If a code takes your total below R500, the R90 applies - check your cart before you pay.

6. Tracking

You'll get a tracking number by email within 1 business day of dispatch.

If you haven't received tracking within 2 business days of ordering and we haven't emailed you about stock, email us with your order number and we'll chase it the same day.

Aramex Store-to-Door delivers to your door, not to a pickup point. A working cellphone number on your order matters - the driver calls before delivering, and a wrong number is the most common cause of a failed delivery.

7. If a delivery attempt fails

Aramex will attempt again or leave a collection card.

If it fails because the address or contact number at checkout was wrong, we'll contact you and arrange redelivery. If the parcel returns to us and you'd rather cancel, we refund the order value in full and deduct only the shipping we actually paid.

We always try to reach you and redeliver first.

8. Damaged, wrong or missing items

Tell us within 48 hours of delivery so we can lodge the claim with Aramex while their window is open.

Send a photo of the parcel and product as it arrived. We'll replace it at our cost or refund you in full - your choice. You never pay return shipping on a damaged or incorrect item.

Reporting later than 48 hours doesn't cost you your rights under the Consumer Protection Act. It just makes the courier claim harder for us to win.

9. If we're late and we haven't told you why

If your order hasn't been dispatched within 2 business days and you've heard nothing from us, email us. We'll either dispatch it that day or refund you in full - whichever you'd prefer.

The commitment in section 4 is ours to keep, not yours to enforce. If we didn't contact you first, that's on us.

10. Cancelling before dispatch

Email us as soon as you can. If Aramex hasn't collected the parcel, we cancel and refund in full, no questions.

Once dispatched we can't recall it - but your 7-day cooling-off right under the ECT Act and our 30-day guarantee both still apply from the day it arrives. See our Refund Policy.

11. Our details


Registered name	Inkosi Glow (Pty) Ltd
Registration number	K2026588031
Director	Caden Roux
Physical address	Winchester Hills, Johannesburg, 2091

Email	Inkosiglow@gmail.com
Website	inkosiglow.co.za