Inkosi Glow · Last updated: 01 September 2026

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The short version

You have 30 days from the day your order arrives to ask for your money back. Opened is fine. Used is fine. You do not need to give us a reason and you do not need to send the product back.

 Email us Inkosiglow@gmail.com and we will refund you.

That is our own promise, and it sits on top of the rights South African law already gives you. Those rights are set out below. Nothing on this page takes any of them away.

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1. Your rights under South African law

We are bound by the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act). These rights apply whether or not our own guarantee applies.

1.1 The 7-day cooling-off right (ECT Act, section 44)

Because you bought from us online, you may cancel your order without reason and without penalty within 7 days of receiving the goods.

• You bear the direct cost of returning the goods to us.
• We refund you within 30 days of the date of cancellation.
• Certain goods are excluded from this right under section 42(2) of the ECT Act. None of our current products fall into those categories.

1.2 Faulty, defective or not as described (CPA, sections 55 and 56)

For 6 months after delivery, if goods are unsafe, defective, of poor quality, or not reasonably suitable for the purpose they are generally intended for, you may return them and choose one of three remedies:

• a full refund, or
• a replacement, or
• a repair.

The choice is yours, not ours. We carry the cost of the return in these cases, and we will not charge you a handling or restocking fee for it.

1.3 Goods that do not match what was shown (CPA, sections 19 and 20)

If what arrives is materially different from what was described, pictured or offered on our site, you may refuse it on delivery or return it at our cost for a full refund.

1.4 Not suitable for a purpose we confirmed (CPA, section 55(3) with section 20)

If you told us what you needed the product for, we confirmed it was suitable, and it turns out not to be, you may return it within 10 business days of delivery for a full refund at our cost.

1.5 What does not apply

The CPA's 5-day direct marketing cooling-off period (section 16) does not apply to online purchases. Section 44 of the ECT Act applies instead, and it is the more generous of the two.

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2. The Inkosi Glow 30-day guarantee

Our own promise goes further than the law requires, because a cosmetic product that does not suit your skin is not a defect - it is just the wrong product for you, and you should not be out of pocket for finding that out.

For 30 days from the day your order is delivered:

This applies to every product we sell: the whitening powder, the skincare actives and kits, and the hair removal tool.

One claim per household

The 30-day guarantee covers a genuine trial of a product. It is not a rolling free-sample scheme. We reserve the right to decline the guarantee on repeat claims for the same product by the same customer or address, and to decline claims that are clearly abusive.

This limit applies to our voluntary guarantee only. It does not, and cannot, limit your statutory rights under section 1 above. If a product is faulty, your CPA rights apply regardless of how many orders you have placed.

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3. How to claim

1. Message us within 30 days of delivery. Email Inkosiglow@gmail.com.
2. Give us your order number and the name on the order. That is all we need.
3. Tell us what happened if you want to. It helps us fix the product or the instructions. It is not a condition of your refund.
4. We confirm in writing and process the refund to your original payment method.

If you would prefer an exchange or a replacement instead of your money back, say so and we will arrange it.

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4. Damaged, wrong or missing items

Tell us within 48 hours of delivery so we can lodge it with the courier while the claim window is open.

Send a photograph of the parcel and the product as it arrived. We will send a replacement at our cost or refund you in full, whichever you prefer. You do not pay return shipping on a damaged or incorrect item.

Reporting later than 48 hours does not cost you your rights under section 1 - it just makes the courier claim harder for us.

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5. Reactions and irritation

Our products are cosmetics, not medicines, and no cosmetic suits every skin.

If a product irritates your skin, stop using it, and message us. You are covered by the 30-day guarantee and we will refund you. If the reaction is severe or does not settle, see a doctor or pharmacist.

Some of our products carry usage warnings and contraindications - who should not use them, and what should not be combined. These appear on the product page and in the box. Please read them before first use.

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6. Cancelling before your order ships

Message us as soon as you can. If the parcel has not yet been collected by Aramex, we cancel and refund in full, no questions.

Once it has been dispatched we cannot recall it, but your 7-day cooling-off right and our 30-day guarantee both still apply from the day it arrives.

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7. Failed and refused deliveries

Aramex Store-to-Door requires a working cellphone number on the waybill. If a delivery fails because the contact number or address given at checkout was incorrect, or the parcel is refused or left uncollected and returns to us, we will refund the order value in full and deduct only the actual shipping cost we incurred.

We will always contact you first and try to redeliver before doing this.

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8. Refund timing and method

• Refunds go back to the original payment method. We cannot refund a card payment into a different bank account.
• Payfast card refunds usually reflect in 3-10 working days, depending on your bank.
• Instant EFT refunds are paid by EFT to the account the payment came from.
• Buy-now-pay-later orders ([BNPL PROVIDER]) are refunded through that provider, and your remaining instalments are cancelled by them.
• Where the ECT Act applies, we will in any event refund you within 30 days of cancellation.

We do not charge restocking fees, handling fees or administration fees on any refund.

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9. If you are not happy with how we handled it

Tell us first - Caden reads every complaint and InkosiGlow@gmail.com reaches him directly.

If we cannot resolve it, you may escalate at no cost to you:

• Consumer Goods and Services Ombud (CGSO) - 0860 000 272 · complaints@cgso.org.za · www.cgso.org.za
• National Consumer Commission (NCC) - 012 428 7000 · complaints@thencc.org.za
• National Consumer Tribunal, or a court of competent jurisdiction.

You are not required to use these steps in any particular order.

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10. Our details

Provided in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002.

Personal information you give us when claiming a refund is processed in line with POPIA and our Privacy Policy.